Genesis Care provides a worry-free and sincere ownership experience, and endeavor to safeguards owners’ every journey.


Warranty Period: 5 years/100,000 km (whichever comes first)*
Warranty for electric model specific components (power battery, drive motor and electric control system) of new energy electric driven vehicle: 10 years/160,000 km (whichever comes first)*.

Genesis courtesy car will be provided to customers in case of single warranty repair lasting over 24 hours, until the completion of the repair.**

* Detailed warranty policy is subject to Genesis "Warranty Manual".
** If a courtesy car is not available due to special reasons, service coupon or transportation subsidy will be provided.

complimentary scheduled maintenancecomplimentary scheduled maintenance

Within the warranty period, our owners may enjoy worry-free complimentary scheduled maintenance.*

* Complimentary scheduled maintenance covers the cost of parts and labor. This includes key items for both ICE and electric models.
Key items on ICE models include the engine oil and filter, air cleaner filter, cabin air filter, fuel filter, wiper blades, spark plugs, brake oil, and air canister filter.
Key items on electric models include the wiper blades and air compressor.
Please refer to the Owner's Manual for a detailed maintenance schedule for each model.

Genesis Valet ServiceGenesis Valet Service

Genesis Service Partner will come to the location of your choice to pick up your vehicle and take it to a Genesis authorized service center for warranty repair or complimentary scheduled maintenance. After the repair or maintenance is completed, your Service Partner will return your vehicle to your designated location at agreed time.

* Genesis valet service is only available if it's not restricted by local traffic regulations or policies.

Genesis Comes to You with On-Site MaintenanceGenesis Comes to You with On-Site Maintenance

We offer a paid on-site maintenance service for cities not yet covered by the Genesis after-sales service network. This means a Genesis-trained maintenance worker will come to your door and provide the high-quality, personalized service you expect from Genesis.

*A service fee of just 800 RMB will be charged per callout. All additional parts and labour costs are covered by Genesis’ free maintenance policy. The details of other applicable conditions could be found in the information officially announced by Genesis Motor Sales (Shanghai) Co., Ltd. Call Genesis Engagement Center 400-7080-900 for details.

roadside assistanceroadside assistance

5-year 7 days x 24-hour free Roadside Assistance service (“RSA”)*. If you need any assistance, you can always contact Genesis Engagement Center at 400-7080-900, and we will provide appropriate services accordingly.

* Once you purchase your vehicle, it is automatically enrolled in our RSA program, which is only available within China mainland. When the vehicle cannot move and the problem cannot be solved onsite, it will be towed to the nearest Genesis authorized service center.

Genesis ExperienceGenesis Experience

We design every experience to stimulate your imagination and enrich your life.
In the age of electrification, we have expanded our Genesis Experience to elevate your experience to the essence in life.

Warranty service, complimentary scheduled maintenance, courtesy car and Genesis Valet Service will only be available within cities where there is any Genesis authorized service center.