Genesis Care provides a worry-free and sincere ownership experience, and endeavor to safeguards owners’ every journey.


Warranty Period: 5 years/100,000 km (whichever comes first)*.
Warranty for power battery and drive assembly (drive motor, motor controller) of new energy electric driven vehicle: No less than 8 years/150,000 km (whichever comes first)*.

Genesis courtesy car will be provided to customers in case of single warranty repair lasting over 24 hours, until the completion of the repair.**

* Detailed warranty policy is subject to Genesis "Warranty Manual".
** If a courtesy car is not available due to special reasons, service coupon or transportation subsidy will be provided.

complimentary scheduled maintenancecomplimentary scheduled maintenance

Within the warranty period, our owners may enjoy worry-free complimentary scheduled maintenance with key items.*

* Complimentary scheduled maintenance covers cost of parts & labor, key items include engine oil & filter, air cleaner filter, cabin air filter, fuel filter, wiper blade, spark plug, brake oil and canister air filter. Please refer to "Owner’s Manual" for the detailed maintenance schedule.

Genesis Valet ServiceGenesis Valet Service

Genesis Service Partner will come to the location of your choice to pick up your vehicle and take it to a Genesis authorized service center for warranty repair or complimentary scheduled maintenance. After the repair or maintenance is completed, your Service Partner will return your vehicle to your designated location at agreed time.

* Genesis valet service is only available if it's not restricted by local traffic regulations or policies.

roadside assistanceroadside assistance

5-year 7 days x 24-hour free Roadside Assistance service (“RSA”)*. If you need any assistance, you can always contact Genesis Engagement Center at 400-7080-900, and we will provide appropriate services accordingly.

* Once you purchase your vehicle, it is automatically enrolled in our RSA program, which is only available within China mainland. When the vehicle cannot move and the problem cannot be solved onsite, it will be towed to the nearest Genesis authorized service center.

Experience NowExperience Now

Please contact your Genesis Service Partner to make your service reservation during office hours.

Warranty service, complimentary scheduled maintenance, courtesy car and Genesis Valet Service will only be available within cities where there is any Genesis authorized service center.